This privacy policy is designed to inform users about the handling of their “Personally Identifiable Information” (PII) online. PII is defined by US privacy and information security laws as data that can identify, reach, or pinpoint an individual either by itself or when combined with other accessible information. We encourage you to review this policy thoroughly to understand the ways in which we gather, employ, safeguard, and manage your PII on our website.
What PII do we collect from users of our website?
When contacting us via our website, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
SMS Communications
When you provide your phone number on our website or through any of our forms, you expressly consent to receive SMS text messages from us related to the services you requested. These messages may include appointment scheduling, service updates, reminders, follow-ups, and other relevant communications. Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase or of receiving any services. You may still contact us or request information without opting in to SMS messaging.
We do not share, sell, rent, or otherwise disclose SMS opt-in data, phone numbers, or SMS consent with any third parties for marketing or promotional purposes. SMS consent is used solely for the specific communication program(s) for which you opted in.
You may opt out of receiving SMS messages at any time by replying STOP to any text message we send. After opting out, you may receive one final message confirming your request has been processed. You may also request that your phone number or all stored personal information be deleted by contacting us at [email protected].
Age Requirement
By providing your phone number and opting in to SMS messaging, you confirm that you are at least 18 years of age. We do not knowingly send SMS messages to individuals under the age of 18.
Data Retention
We retain SMS opt-in records, message logs, and related data only for as long as necessary to operate our messaging programs, fulfill your requests, and comply with applicable legal obligations. Data is securely stored and protected according to the security standards described in this Privacy Policy.
If you have any questions about our SMS practices, your consent status, or your data rights, you may contact us at any time at [email protected].
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you request more information about a procedure, including to follow up with you after correspondence (email or phone inquiries).
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards. We conduct malware scanning. We only provide information and we do not ask for credit card numbers.
Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Google Ads policies.
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly which information is being collected and those individuals or companies with whom it is being shared. Please see: California Online Privacy Protection Act (CalOPPA)
According to CalOPPA, we agree to the following:
Users may visit our site anonymously. Once this privacy policy is created, we will add a link to it on our website footer. Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above. You will be notified of any Privacy Policy changes on our Privacy Policy Page.
How does our site handle Do Not Track signals?
We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.
Does our site allow third-party behavioral tracking?
Yes.
COPPA (Children’s Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, and respond to inquiries and/or other requests or questions.
To be in compliance with CAN-SPAM, we agree to the following:
- Not to use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails
Follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.